FAQs

  Products

 Product Disclaimer : Before consuming or using any of our products, if needed, do consult your doctor beforehand

 

What is the shelf life of the products ?

 For V berries, check the expiry dates at the bottom of the bottle.

For other products, check the expiry dates on the packaging.

 What age range are the products suitable for ?

 Our products are suitable for women from the ages 20 and above.

 

 Are all the ingredients safe ?

 The products is manufactured in SFA certified facilities Most of our ingredients are of natural ingredients. Heavy metal testing have been conducted to ensure that it is safe for consumption.  The ingredients are purchased directly from trusted source with premium quality.

 Are the products suitable for pregnant and lactating ladies to consume?

Not suitable for pregnant ladies. For lactating ladies, please consult your doctor before use.  

 

Can the products be consumed during menstrual period and menopause ?

It is advisable to pause the product consumption for the first 3 – 4 days of your period to allow a healthy flow of menstrual period. 

All products can be used and consumed after menopause. However, do consult your doctor if there’s any doubts.

How often can the product be consumed and the best time to drink?

For V Berries,  it is advised to consume one bottle per day. The best timing would be either in the morning on an empty stomach or right before bedtime.

Other products can be used or taken daily as well.

 How long do I have to take the product for best results?  

For optimum results, it is advisable to consume for 2-3 months continuously to see the results evidently.

 Does the product need to be refrigerated after opening?

 Yes, do refrigerate after opening and consume within 3 days after the bottle is opened.

 

Returns , Refunds & Missing items

Refunds

Once the items have arrived on our side and the items conditions have been checked, you will be notified by email on the refund process and whether it is approved or rejected.

 

The refund process will take a few days. The amount will automatically be returned to the original method of payment.

If there are any late or missing refunds, check your bank account again or contact your bank service provider.  If you’ve done all those steps and still did not receive your refund, contact us at feedback@lecca.sg. 

Only regular priced items are valid for refunds. All sales items are non-refundable.

 

Returns

Our return policy is valid for 7 days and only 1 or 2 bottles are used or open for Vberries.  Any returns after that will not be valid.

 To be eligible for a return , check that you meet the following criteria :

  • Item must be unused and in the same brand new condition.
  • Ensure that it is in the original packaging.
  • Receipt or proof of purchase is required

 

Take note : Do not send back the products before any approval.
Kindly give us 1 -2 days to respond regarding returns.

  

Other enquiries

For other enquiries , do contact us at feedback@lecca.sg or other alternatives on Facebook or the contact form.